Solving Dial-Up Connection Problems

If you are using a 56K modem, please check out the troubleshooting page on 56K.com

Which of the following best describes your problem?

My 56K modem won't connect any faster than 33.6 kbps

Our terminal servers and modems require version 1.0 or better of 56K Flex. If your modem has an older version, you will need to obtain an update from your modem manufacturer.

My modem only connects at 1200 bps

Try placing 2, 3 or 4 commas after the phone number you dial to access our service. This will turn off the 56K portion of the modem on our end and will usually solve the problem.

I have a US Robotics Sportster and am getting lots of hang-ups.

Explanation

The .INF file contains the basic initialization strings for the specific modem. It also tells Windows 95/98/ME how to deal with the modem. There have been some modifications to that file, and it appears to have improved Windows 95/98/ME's handling of the modem.

The Initialization string tells the modem to do the following:

The major settings in this string are the two S??=. They seem to be the key to the solution but the entire process seems to prove the most successful.

My modem won't connect at all or hangs up shortly after connecting.

Make sure that you have the latest version of the modem drivers, firmware, and INF files for your modem. We know that the latest drivers will solve connection problems with the following modems:

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