Technical Support Area -- How Do I Eliminate Hang-Ups?

Infobahn International, Inc. is currently in the process of upgrading our modems to handle the 56K Flex standard. Some users have reported dail-up problems since we began the upgrade. In most cases they had no problems connecting before. If this describes you, and you see one or more of the following symptoms:

• Your modem and ours never synchonize their speeds (i.e. The shrieking you hear after our modem picks up never stops).

• You seem to connect successfully, but your web browser/e-mail client don't work, either using a hostname (i.e http://www.icubed.com) or an IP address (i.e. http://208.0.145.2). If this happens the connection was usually closed as PPP started.

• You messages to the effect that "a compatible set of network protocols could not be negotiated" (Especially when using Windows 95).

• You see very low connect speeds (typically 1200 bps or 2400 bps) when using a 14.4 kbps or 28.8 kbps modem.

• Enter 3 commas after the phone number you dial (i.e. 876-6100,,,). This tells our modem to turn off the 56K Flex portion of its software. You should connect as before, only the maximum speed will be limited to 33,600 bps.

• Check to make sure that you have the latest modem drivers, INF files, and firmware on your modem. We know that this will fix problems with the following modems:

  1. IBM MWave modems (Firmware upgrade needed)

  2. Zoltrix HSP modems (Software upgrade needed)

  3. U.S. Robotics Sportster 33.6 modems (Software upgrade needed)

  4. Practical Peripherals 28.8 modems (Software and Firmware upgrade needed)